Refund and Returns Policy

Overview

CITIBESTHOME.COM is compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679. It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it. At bhbexpress.com, we collect: Your name and surname Your email address Your physical address Your phone number The data about the browser and device you use to view the store The way you navigate the store We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages. We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly, and to personalize our store services for you (for example, to automatically switch the store to the mobile version.) Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations. Payment services use your credit card number, your name and surname to verify and process your payments for our products Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you Postal services use your first name, last name, and physical address to arrange the product delivery for you Mass mailing services use your email address to send you emails (if you have subscribed for them) If you keep browsing our webstore after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above. If you don’t agree to these terms, please leave the website. You can email us at support@citibesthome.com and ask: To receive the copy of your personal details we have collected To delete your personal details from our system To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind) We are doing our best to guarantee the security of your personal details while keeping and using them. Thank you for your cooperation!

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.